This error indicates that there are issues with the Windows Credential Manager. Please try the following:
- Load up the Windows Credential Manager:
https://support.microsoft.com/en-us/windows/accessing-credential-manager-1b5c916a-6a16-889f-8581-fc16e8165ac0 - Delete the following credentials (if they exist): "com.xlnaudioonlineinstaller" and "virtualapp/didlogical"
- Try running the XLN Online Installer again
If those credentials don't exist, try this:
- Open "Credential Manager".
- Under "Windows Credentials", click "Add a generic credential" and add the following:
Internet or network address: com.xlnaudio.xlnonlineinstaller
User name: 95584
Leave the password blank. - Save the credential and try opening the Online Installer again.
If there are still issues, please contact the support team.